Thanks again for purchasing from MantisInk. If you are not 100% satisfied with the product you received, we’re here to help.
In order to protect the interest of our customers and to handle all situations fairly, a customer would have to meet these conditions:
- Provide an evidence of purchase or receipt from MantisInk
- Ensure an item is in its original packaging.
- make returns within 30days from day of purchase.
- Ensure the item is unused and in the same condition that it was received.
Additionally, several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Please kindly note that there are certain situations where only partial refunds are granted. Partial refunds may arise in event of the following:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of listed above and you still have not received your refund yet, please kindly get back to us on Support@mantisink.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.